All orders are processed and shipped within 2-3 business days and are not shipped on weekends or holidays. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). American Skin Institute is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We currently do not ship outside the U.S.
We will accept in-person returns and exchanges only for unused/unopened products in original condition within 7 days from the purchase date. A 30% restocking fee will be deducted from the total amount refunded.